Effective Date: 14^th July, 2026

1. Introduction

Sheen-i (“Sheen-i,” “we,” “us,” or “our”) is a perfume retailer operating the website sheen-i.com (the “Site”) and serving customers throughout Pakistan. This Privacy Policy sets out how we collect, use, disclose, and safeguard personal information provided by visitors to and customers of the Site. This Policy applies to all information collected through the Site, including information collected during the ordering and delivery process. By accessing or using the Site, you acknowledge that you have read and understood this Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

2. Information We Collect

In the course of operating the Site and fulfilling orders, we may collect the following categories of information: your full name, contact number, email address, delivery address, and order history, including the products purchased and their value. Where an account is created, we additionally retain login credentials to enable order tracking and repeat purchases. Payment card information is not collected or retained directly by Sheen-i; our third-party payment providers process such information in accordance with their own security and privacy standards.

3. Use of Information

Information collected is used for processing and fulfilling orders, verifying Cash on Delivery transactions, responding to customer inquiries, and providing order status updates from confirmation through to delivery. This information also enables our support team to address any issues relating to an order efficiently. Where consent has been provided, we may additionally use contact information to send promotional communications, including notices of new arrivals and exclusive offers. Such communications may be opted out of at any time.

4. Cash on Delivery Verification

For orders placed using the Cash on Delivery payment option, a member of our team may contact the customer by telephone to verify order details before dispatch. This verification step is intended to minimize delivery errors and reduce the incidence of fraudulent orders. Where contact cannot be established after a reasonable number of attempts, the order may be placed on hold pending confirmation.

5. Disclosure of Information

Personal information is disclosed only to the extent necessary to fulfill an order, specifically to courier partners for delivery and to payment service providers for processing online payments. Sheen-i does not sell, rent, or otherwise disclose personal information to third parties for independent marketing purposes.

6. Data Security

Sheen-i implements reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, alteration, or misuse, including restricting internal access to customer data on a need-to-know basis. No method of electronic storage or transmission is entirely secure, and customers are encouraged to safeguard their account credentials and to notify us promptly of any suspected unauthorized activity.

7. Cookies

The Site employs cookies to maintain cart contents, preserve login sessions, enhance browsing functionality, and analyze usage patterns for service improvement. Cookies may be disabled through browser settings at the user’s discretion, though certain features of the Site, including cart persistence and checkout functionality, may not operate as intended if cookies are disabled.

8. Your Rights

Customers may update account information at any time, may opt out of marketing communications via the unsubscribe link included in such communications, and may request confirmation of the personal information held by Sheen-i, together with correction or deletion of such information where applicable. Requests of this nature will be addressed within a reasonable period.

9. Children’s Privacy

The Site is intended for use by individuals aged 18 and over. Sheen-i does not knowingly collect personal information from individuals under the age of 18, and any such information inadvertently collected will be removed upon discovery.

10. Amendments to This Policy

This Privacy Policy may be revised periodically to reflect changes in our practices, services, or applicable legal requirements. Any revisions will be published on this page together with an updated effective date. Continued use of the Site following such revisions constitutes acceptance of the amended Policy.

11. Contact Information

Inquiries regarding this Privacy Policy, or the handling of personal information by Sheen-i, may be directed to:

• Email: thelavishsheen.i@gmail.com
• Telephone: +92 316 0919799
• Business Hours: 9:00 AM to 6:00 PM, Monday to Saturday
• Registered Location: Peshawar, Khyber Pakhtunkhwa, Pakistan